As a Managing Director of an Agricultural Machine Manufacturing Company. You have received a compensation letter from Mr. Anup Pradhan. He had bought an expensive grinding machine last week. Now, he…

As a Managing Director of an Agricultural Machine Manufacturing Company. You have received a compensation letter from Mr. Anup Pradhan. He had bought an expensive grinding machine last week. Now, he claims that the machine does not work as it was claimed during the purchase. His customers complain about the grinded goods not of their demand as earlier. In this condition, you have to decide what sort of compensation he should receive. Maintaining the goodwill of your company, write a letter to deny his compensation claim. Make sure that your letter is positive and effective so that your business relationship with the customer remains intact.