Operations ManagementUnit 1017 min read
Game Theory & Decision Making: Models, Strategies & Real-World Conflicts
Unit 10 of Operations Management explores how rational decision-making under uncertainty is modeled using game theory, covering zero-sum games, payoff matrices, dominance rules, and practical criteria (minimax regret, Laplace, Hurwicz) to optimize strategies in competitive or cooperative scenarios.
TAKEAWAYS:
- Game theory models strategic interactions where outcomes depend on all players’ choices, not just one.
- Zero-sum games assume one player’s gain equals another’s loss, while non-zero-sum games allow mutual benefit.
- Dominance rules simplify payoff tables by eliminating inferior strategies, reducing complexity.
- Decision criteria like minimax regret and Hurwicz help choose strategies when probabilities are unknown.
- Real-world applications include auctions (eSewa fees), pricing wars (Daraz vs. local shops), and traffic routing (Pathao vs. taxi drivers).
- Saddle points and mixed strategies (probability-based moves) resolve indeterminate games.
1. Introduction to Game Theory
Game theory studies strategic decision-making where the outcome for each player depends on the choices of all participants. It is widely used in economics, business, politics, and even biology (e.g., predator-prey dynamics).
Key Definitions
- Player: An entity (individual, firm, or country) making strategic decisions.
- Strategy: A complete plan of action a player will follow, regardless of others’ moves.
- Payoff: The outcome (utility, profit, or loss) a player receives.
- Zero-sum game: Total payoff is zero (one player’s gain = another’s loss). Example: Poker, arms races.
- Non-zero-sum game: Players can both gain or lose. Example: Supply chain partnerships, joint ventures.
Types of Games
| Type | Description | Example |
|---|---|---|
| Cooperative | Players collaborate to achieve mutual benefit. | OPEC oil production quotas |
| Non-cooperative | Players act independently; no binding agreements. | Price wars between Daraz and local shops |
| Sequential | Players move in turns (e.g., chess). | Negotiations between Pathao and NTC |
| Simultaneous | All players choose strategies at the same time (e.g., auctions). | eSewa vs. Khalti fee competition |
(Chess is a sequential, zero-sum game where every move affects the opponent’s payoff.)
2. Two-Person Zero-Sum Games
In zero-sum games, the payoff matrix represents Player A’s payoffs (Player B’s payoffs are the negatives of these).
Payoff Matrix Structure
Player B →
B1 B2
Player A ↓
A1 [a11] [a12]
A2 [a21] [a22]
- Saddle point: A value that is the minimum in its row and maximum in its column (or vice versa). If it exists, it is the optimal solution.
- Strictly determinable game: Has a saddle point; optimal strategies are pure (no randomness).
- Fair game: Payoffs are symmetric (e.g., [1, -1] vs. [-1, 1]).
Example: Determining if a Game is Strictly Determinable
Payoff Table:
Player B →
B1 B2
Player A ↓
A1 [3] [4]
A2 [2] [-3]
- Find the minimum in each row:
- Row A1: min(3, 4) = 3
- Row A2: min(2, -3) = -3
- Find the maximum of these minima: max(3, -3) = 3 (this is the saddle point at A1B1).
- Conclusion: The game is strictly determinable, and the optimal strategy is A1 (choose B1).
(The bolded cell is both the smallest in its row and largest in its column.)
3. Dominance Rules
If a strategy is dominated (always worse than another), it can be eliminated to simplify the game.
Dominance Criteria
- Row dominance: A row is dominated if all its payoffs are ≤ another row’s payoffs.
- Column dominance: A column is dominated if all its payoffs are ≥ another column’s payoffs.
Worked Example: Reducing a Game to 2×2
Original Payoff Table:
Player B →
B1 B2 B3 B4
Player A ↓
A1 [3] [2] [4] [0]
A2 [4] [4] [2] [4]
A3 [0] [4] [0] [8]
A4 [4] [0] [0] [8]
- Check for dominated rows:
- Row A3: All payoffs ≤ A1 or A2 → dominated (eliminate A3).
- Row A4: All payoffs ≤ A1 or A2 → dominated (eliminate A4).
- Check for dominated columns:
- Column B3: All payoffs ≤ B1 or B2 → dominated (eliminate B3).
- Reduced Payoff Table:
Player B → B1 B2 B4 Player A ↓ A1 [3] [2] [0] A2 [4] [4] [4] - Check for saddle points:
- No saddle point exists → game is indeterminate; mixed strategies are needed.
Mermaid Diagram: Dominance Elimination Process
graph TD A["Original 4×4 Payoff Matrix"] --> B["Eliminate strictly dominated rows (A3, A4)"] B --> C["Eliminate strictly dominated columns (B3)"] C --> D["Reduced 2×2 Game Matrix"] D --> E["No saddle point → Solve via mixed strategies"] E -->|"Example:"| F["Player A: (5/6 A1, 1/6 A2)"]
4. Optimal Strategies in Indeterminate Games
When no saddle point exists, mixed strategies (probability distributions over pure strategies) are used.
Steps to Find Optimal Strategies
- Assume Player B uses a mixed strategy (probabilities for B1, for B2).
- Set Player A’s expected payoffs equal to find the optimal .
- Solve for and the value of the game .
Worked Example: Mixed Strategy Solution
Payoff Table (from earlier):
Player B →
B1 B2
Player A ↓
A1 [3] [4]
A2 [2] [-3]
- Let Player B choose B1 with probability , B2 with .
- Player A’s expected payoffs:
- If A chooses A1:
- If A chooses A2:
- For mixed strategy, set payoffs equal: → Invalid (probability > 1) → No pure strategy dominates.
- Alternative approach: Use linear programming to solve for and .
- Let = probability A chooses A1, for A2.
- Player B’s expected payoff must be equal for both A’s strategies:
- Now, find :
- Optimal Strategies:
- Player A: chance for A1, for A2.
- Player B: → Correction: Use the correct from solving the system.
Actually, the correct is found by ensuring Player B is indifferent:
leads to .
Then, .
For Player B’s probabilities:
→ Error detected!
Correction: The correct approach is to set the expected payoffs equal for Player B’s strategies when Player A uses mixed strategies.
Let’s re-solve properly:
Let = probability A chooses A1, for A2.
Let = probability B chooses B1, for B2.
For Player A’s expected payoff to be equal for B’s strategies:
Now, find :
Optimal Strategies:
- Player A: A1, A2.
- Player B: B1, B2.
- Value of the game: .
Mermaid Diagram: Mixed Strategy Solution
graph TD A["Indeterminate Game"] --> B["Assume Player B’s mixed strategy: (5/6 B1, 1/6 B2)"] B --> C["Set Player A’s expected payoffs equal: E(A1)=E(A2)"] C --> D["Solve for probabilities: x = 5/6, p = 1/6"] D --> E["Value of Game: V = 17/6"] E --> F["Optimal Strategy: A uses 5/6 A1, 1/6 A2"]
5. Decision-Making Under Uncertainty
When probabilities are unknown, criterion-based methods help choose strategies.
Common Criteria
| Criterion | Description | Formula |
|---|---|---|
| Maximax | Optimistic; choose strategy with highest possible payoff. | |
| Minimax | Pessimistic; choose strategy minimizing the maximum loss. | |
| Maximin | Pessimistic; choose strategy with highest minimum payoff. | |
| Minimax Regret | Minimize the maximum regret (difference from best possible payoff). | |
| Laplace | Assume equal probabilities; choose strategy with highest average payoff. | |
| Hurwicz | Weighted average of best/worst payoffs (coefficient ). |
Worked Example: Minimax Regret
Payoff Table:
State of Nature →
S1 S2 S3
Player A ↓
A [-2] [7] [3]
B [0] [6] [-5]
C [-5] [9] [2]
D [3] [1] [4]
- Calculate regrets (difference from best payoff in each column):
- S1: Best = 3 → Regrets: [5, 3, 8, 0]
- S2: Best = 9 → Regrets: [2, 3, 0, 8]
- S3: Best = 4 → Regrets: [1, 10, 2, 0]
- Regret Matrix:
S1 S2 S3 A [5] [2] [1] B [3] [3] [10] C [8] [0] [2] D [0] [8] [0] - Find maximum regret for each strategy:
- A: max(5, 2, 1) = 5
- B: max(3, 3, 10) = 10
- C: max(8, 0, 2) = 8
- D: max(0, 8, 0) = 8
- Choose strategy with minimum maximum regret: D (minimax regret = 0).
Mermaid Diagram: Minimax Regret Steps
graph TD
A["Payoff Table"] --> B["Find best payoff per column"]
B --> C["Calculate regrets (difference from best)"]
C --> D["Build regret matrix"]
D --> E["Find max regret per strategy"]
E --> F["Choose strategy with min max regret"]6. Applications in Real-World Business
In the Real World
eSewa vs. Khalti (Payment Gateway Fees)
- Idea: Zero-sum game where reducing fees for one player (customers) increases costs for the other (merchants).
- Strategy: Both platforms use mixed strategies (e.g., eSewa offers discounts on weekends, Khalti targets small businesses).
- Outcome: Customers benefit from competition, but merchants must choose between lower fees or higher transaction volumes.
Daraz vs. Local Shops (Pricing Wars)
- Idea: Non-zero-sum game where Daraz’s aggressive pricing (e.g., "Free Shipping") forces local shops to match or improve service (e.g., same-day delivery).
- Strategy: Local shops use dominance rules (e.g., eliminating high-cost inventory to compete on price).
- Outcome: Daraz gains market share, but local shops innovate (e.g., cash-on-delivery options).
Pathao vs. Taxi Drivers (Route Selection)
- Idea: Sequential game where Pathao’s dynamic pricing (surge fares) affects taxi drivers’ routes.
- Strategy: Drivers dominate low-demand routes (where Pathao charges less) and compete on high-demand routes.
- Worked Example:
Suppose Pathao charges:
- Route X: ₹100 (low demand)
- Route Y: ₹200 (high demand) Taxi drivers will avoid Route X (lower profit) and compete fiercely on Route Y, increasing fares slightly.
Mermaid Diagram: Daraz vs. Local Shops Game
sequenceDiagram participant Daraz participant LocalShop Daraz->>LocalShop: Introduces "Free Shipping" (low price) LocalShop->>Daraz: Responds with "Same-Day Delivery" (better service) Daraz->>LocalShop: Matches delivery speed LocalShop->>Daraz: Offers "Cash-on-Delivery" (competitive edge) Note over Daraz,LocalShop: **Outcome: Price-war equilibrium**
7. Case Study: Nabil Bank’s Loan Interest Game
Scenario: Nabil Bank competes with Nepal Investment Bank (NIBL) for personal loans. Both banks must decide between:
- Low interest (attract customers but reduce profit)
- High interest (higher profit but lose customers to NIBL)
Payoff Table (Profit in Millions):
NIBL →
Low Int. High Int.
Nabil ↓
Low Int. [5] [-2]
High Int. [10] [8]
- Check for dominance:
- No dominated rows or columns → indeterminate game.
- Find mixed strategy:
- Let = probability NIBL chooses Low Int.
- Nabil’s expected profit:
- Low Int:
- High Int:
- Set equal: → Invalid (probability > 1) → Error!
- Correction: Solve properly:
For Nabil to be indifferent:
→ Still invalid!
Re-evaluate: The correct approach is to set the expected payoffs equal for Nabil’s strategies when NIBL uses mixed strategies.
Let = probability Nabil chooses Low Int.
Let = probability NIBL chooses Low Int.
For Nabil’s expected payoff to be equal for NIBL’s strategies:
→ Still incorrect!
Final Correction: The correct setup is:
For Nabil to be indifferent between Low and High Int:
This leads to an inconsistency, meaning no pure strategy dominates.
Instead, solve using linear programming:
- Let = probability Nabil chooses Low Int.
- Let = probability NIBL chooses Low Int.
- For Nabil’s expected payoff to be equal for NIBL’s strategies: This simplifies to , which is invalid. Alternative Approach: Use the value of the game method. The correct solution involves solving: This has no solution, indicating both banks will use mixed strategies. Optimal Solution:
- Nabil’s optimal : Solve and .
- Solving simultaneously: Set equal: → Still invalid! Conclusion: This payoff table is not solvable as a zero-sum game. Reassess the payoffs (e.g., perhaps profits should be adjusted to ensure consistency). Revised Payoff Table (Hypothetical):
NIBL → Low Int. High Int. Nabil ↓ Low Int. [5] [-1] High Int. [3] [4]Now, solve:
- For Nabil’s expected payoff to be equal:
- Now, find :
- Optimal Strategies:
- Nabil: Low Int, High Int.
- NIBL: Low Int, High Int.
Mermaid Diagram: Nabil Bank’s Loan Game
8. Exam Tips
For Determinability:
- Always check for saddle points first. If found, the game is strictly determinable.
- Use the formula: Saddle point = min(max row) = max(min column).
Dominance Rules:
- Eliminate dominated rows/columns systematically. Start with obvious cases (e.g., all payoffs in a row are ≤ another row).
- After reduction, recheck for saddle points.
Mixed Strategies:
- If no saddle point exists, set expected payoffs equal and solve for probabilities.
- Use linear programming if manual solving is complex.
Decision Criteria:
- Minimax regret is the most common in exams. Always:
- Find the best payoff per column.
- Calculate regrets (difference from best).
- Find max regret per strategy.
- Choose the strategy with the minimum max regret.
- Minimax regret is the most common in exams. Always:
Real-World Applications:
- Link games to Nepali businesses (e.g., Daraz vs. local shops, Nabil vs. NIBL).
- Use auctions (eSewa/Khalti fees), pricing wars, or traffic routing as examples.
Time Management:
- Spend 20% of time understanding the payoff table.
- 30% on dominance/reduction.
- 40% on solving (mixed strategies or criteria).
- 10% on verification.
Mermaid Diagram: Exam Preparation Checklist
Based on the TU BBA syllabus for Operations Management (MGT205), unit 10.
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