RCH201 Business Research Methods

Business Research MethodsUnit 812 min read

Sampling Techniques: Methods, Types & Applications

Unit 8 of Business Research Methods: Explores how to select representative samples efficiently, comparing probability vs. non-probability methods, their types, advantages, and real-world applications in Nepal and globally.

TAKEAWAYS:

  • Sampling is the process of selecting a subset of a population to represent the whole for cost-effective and accurate research.
  • Probability sampling ensures every population member has a known chance of selection (e.g., simple random, stratified), while non-probability sampling relies on convenience or judgment (e.g., quota, snowball).
  • Stratified sampling divides populations into homogeneous subgroups (strata) to improve precision, commonly used in market research (e.g., Daraz customer surveys).
  • Cluster sampling groups populations into clusters (e.g., villages in Nepal) and samples entire clusters, reducing logistical costs.
  • Convenience sampling (e.g., surveying Pathao drivers at a hub) is fast but biased; purposive sampling targets specific groups (e.g., NEPSE traders).
  • Sampling error (difference between sample and population stats) is minimized in probability methods but unavoidable in non-probability; sample size affects precision (larger = more accurate).

1. Introduction to Sampling

Sampling is the backbone of efficient research. A population is the entire group of interest (e.g., all Ncell users in Kathmandu), while a sample is a manageable subset studied to infer population characteristics. Why sample?

  • Cost: Surveying 100,000 NEPSE investors is impractical; 1,000 is enough.
  • Time: Analyzing customer feedback for a Daraz order queue of 50,000 takes weeks; 500 orders suffice.
  • Feasibility: Studying every Pathao driver’s route is logistically impossible; 200 drivers represent the group.

Key Terms:

  • Sampling Frame: The list of population members (e.g., NTC’s registered subscribers).
  • Sampling Unit: The entity selected (e.g., an individual, a household, or a business like a Khalti agent).
  • Sampling Error: The difference between sample and population statistics (e.g., a survey overestimating eSewa users by 5%).

2. Types of Sampling: Probability vs. Non-Probability

A. Probability Sampling (Every member has a known chance of selection)

flowchart TD
    A["Probability Sampling"] --> B["Simple Random"]
    A --> C["Stratified"]
    A --> D["Cluster"]
    A --> E["Systematic"]
    B -->|"Every member has equal probability"| F["Example: Lottery for Ncell survey"]
    C -->|"Population divided into strata (e.g., income groups)"| G["Example: Daraz surveys by customer spending tiers"]
    D -->|"Population divided into clusters (e.g., wards)"| H["Example: NTC coverage study by district"]
    E -->|"Select every *k*-th member from a list"| I["Example: Polling NEPSE traders at fixed intervals"]
Method How It Works Advantages Disadvantages Real-World Use
Simple Random Every member has equal chance (e.g., random number generator). Unbiased, generalizable. Time-consuming, requires sampling frame. Google’s A/B testing for ad effectiveness.
Stratified Population divided into strata (e.g., age, income), then random samples taken. Reduces heterogeneity bias. Complex to implement. Nabil Bank’s loan approval surveys.
Cluster Population divided into clusters (e.g., schools, villages), entire clusters sampled. Cost-effective for large populations. Higher sampling error. NTC’s mobile network coverage in remote areas.
Systematic Select every k-th member (e.g., every 10th customer in a Khalti queue). Simple, systematic. Risk of periodicity bias. Pathao’s driver performance audits.

Worked Example: Stratified Sampling for eSewa Users Problem: Estimate eSewa’s market share in Kathmandu, where users vary by age (18–30, 31–50, 50+). Solution:

  1. Stratum 1: 18–30 (40% of population).
  2. Stratum 2: 31–50 (50%).
  3. Stratum 3: 50+ (10%).
  4. Take 100 samples per stratum (total 300).
    • Stratum 1: 40 users → 80% eSewa adoption.
    • Stratum 2: 50 users → 60% adoption.
    • Stratum 3: 10 users → 30% adoption.
  5. Weighted average: → 61% adoption.

B. Non-Probability Sampling (Selection based on convenience/judgment)

flowchart TD
    A["Non-Probability Sampling"] --> B["Convenience"]
    A --> C["Purposive"]
    A --> D["Snowball"]
    A --> E["Quota"]
    B -->|"Easiest to access"| F["Example: Surveying Pathao drivers at a hub"]
    C -->|"Target specific groups"| G["Example: Interviewing NEPSE brokers"]
    D -->|"Participants recruit others"| H["Example: Studying rare diseases via patient networks"]
    E -->|"Fill quotas (e.g., 50 males, 50 females)"| I["Example: Daraz’s gender-based product feedback"]
Method How It Works Advantages Disadvantages Real-World Use
Convenience Select nearest/available members (e.g., students in a TU campus). Fast, cheap. High bias (non-representative). Quick polls on WhatsApp groups.
Purposive Select members with specific traits (e.g., experienced Ncell customers). Targets key groups. Limited generalizability. Focus groups for Himalayan Java’s new tea.
Snowball Initial participants recruit others (e.g., rare disease patients). Useful for hard-to-reach groups. Risk of homophily bias. Studying migrant workers in Gulf countries.
Quota Fill predefined quotas (e.g., 200 males, 200 females). Balances subgroups. Still non-random. Market research for Kathmandu traffic apps.

Worked Example: Convenience Sampling for Kathmandu Traffic Problem: Estimate average delay at Thapathali Chowk during peak hours. Solution:

  • Method: Stop 50 drivers at random (convenience).
  • Bias: Overrepresents taxi drivers (who wait longer) and underrepresents motorcyclists (who zip through).
  • Fix: Use quota sampling (e.g., 20 cars, 20 motorcycles, 10 buses).

3. Determining Sample Size

Sample size depends on:

  1. Population size (N): Larger populations need bigger samples.
  2. Confidence level (Z): 95% (Z = 1.96) is standard.
  3. Margin of error (E): Typically 5%.
  4. Variability (σ): Higher variability → larger sample.

Formula for Simple Random Sampling: Where:

  • = sample size,
  • = confidence level (1.96 for 95%),
  • = standard deviation,
  • = margin of error (0.05 for 5%).

Worked Example: Ncell Customer Survey

  • Population (N): 500,000 users.
  • Variability (σ): 20% (from pilot study).
  • Margin of error (E): 5%.
  • Calculation:
  • Result: 615 users needed for 95% confidence.

4. Sampling Error and Bias

Term Definition Example
Sampling Error Difference between sample and population statistics due to randomness. A survey estimating 60% eSewa users when true is 65%.
Systematic Error Bias introduced by flawed methodology (e.g., bad sampling frame). Surveying only NTC users to estimate mobile market share.
Non-response Bias Bias from ignored respondents (e.g., busy NEPSE traders skipping surveys). Overestimating stock market interest.
Response Bias Bias from how questions are asked (e.g., leading questions in Khalti feedback). "Don’t you love Khalti’s speed?" → Yes bias.

How to Reduce Bias:

  • Use probability sampling (e.g., stratified for Daraz orders).
  • Pilot test questions (e.g., pre-test Pathao driver surveys).
  • Incentivize responses (e.g., Ncell vouchers for participation).

5. Choosing the Right Sampling Technique

mindmap
  root((Sampling Technique Selection))
    Simple Random
      - Population is homogeneous.
      - Sampling frame available.
    Stratified
      - Population has distinct subgroups.
      - Need to represent all strata.
    Cluster
      - Large, geographically spread population.
      - Cost-effective for remote areas (e.g., NTC towers).
    Convenience
      - Quick, exploratory research.
      - Not for generalizable results.
    Purposive
      - Targeting specific experts (e.g., NEPSE analysts).
    Snowball
      - Hard-to-reach groups (e.g., migrant workers).
    Quota
      - Need balanced subgroups (e.g., gender in Daraz ads).

Case Study: Nabil Bank’s Loan Approval Study Problem: Assess why 30% of loan applicants are rejected. Solution:

  1. Population: 5,000 loan applicants in Kathmandu.
  2. Method: Stratified sampling by income (low, medium, high).
    • Stratum 1: Low income (2,000 applicants) → 200 samples.
    • Stratum 2: Medium income (2,500) → 250 samples.
    • Stratum 3: High income (500) → 50 samples.
  3. Findings:
    • Low-income applicants: 40% rejection (credit score issue).
    • High-income applicants: 10% rejection (documentation).
  4. Action: Simplify documentation for high-income applicants.

In the Real World

  1. eSewa’s User Feedback Loop

    • Idea: Stratified sampling by transaction frequency (daily, weekly, monthly users).
    • How: eSewa sends surveys to 100 users per stratum monthly.
    • Why: Ensures feedback reflects all user types, not just heavy users.
  2. Daraz’s Inventory Management

    • Idea: Cluster sampling by warehouse location (Kathmandu, Pokhara, Biratnagar).
    • How: Daraz samples entire orders from 5 warehouses (10% of total).
    • Why: Reduces cost of tracking every order while maintaining accuracy.
  3. Pathao’s Driver Performance Tracking

    • Idea: Systematic sampling of driver routes (every 10th trip logged).
    • How: Pathao’s app records data for drivers numbered 10, 20, 30, etc.
    • Why: Balances workload and ensures randomness without manual selection.

Exam Tip

  1. Compare Methods: Always contrast probability (e.g., stratified) and non-probability (e.g., convenience) sampling in your answers. Use a table (like above) to score full marks.

    • Example: "While simple random sampling ensures unbiased selection, convenience sampling is faster but prone to non-response bias."
  2. Apply to Real Scenarios:

    • For probability sampling, link to NEPSE (stratified by stock type) or Ncell (systematic by region).
    • For non-probability, use Pathao (purposive for experienced drivers) or Khalti (convenience for agent feedback).
  3. Calculate Sample Size:

    • If the question provides σ and E, plug into the formula. If not, explain the trade-off between sample size and accuracy.
    • Example: "A larger sample reduces sampling error but increases cost and time."
  4. Highlight Bias:

    • Mention systematic error (e.g., surveying only TU students for Kathmandu opinions) and how to mitigate it (e.g., stratified sampling).
  5. Case Study Analysis:

    • For ABC Bank (past exam), identify:
      • Population: Bank customers in Kathmandu.
      • Sampling method: Likely stratified (by account type: savings, current).
      • Bias risk: If convenience sampling was used (e.g., only branch visitors surveyed).

Visual Summary:

mindmap
  root((Sampling Techniques Summary))
    Probability Sampling
      - Simple Random
      - Stratified
      - Cluster
      - Systematic
    Non-Probability Sampling
      - Convenience
      - Purposive
      - Snowball
      - Quota
    Key Considerations
      - Sample Size Formula
      - Bias vs. Accuracy
      - Cost vs. Feasibility
    Real-World Links
      - eSewa (Stratified)
      - Daraz (Cluster)
      - Pathao (Systematic)

Based on the TU BBA syllabus for Business Research Methods (RCH201), unit 8.

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