Business Research MethodsUnit 812 min read
Sampling Techniques: Methods, Types & Applications
Unit 8 of Business Research Methods: Explores how to select representative samples efficiently, comparing probability vs. non-probability methods, their types, advantages, and real-world applications in Nepal and globally.
TAKEAWAYS:
- Sampling is the process of selecting a subset of a population to represent the whole for cost-effective and accurate research.
- Probability sampling ensures every population member has a known chance of selection (e.g., simple random, stratified), while non-probability sampling relies on convenience or judgment (e.g., quota, snowball).
- Stratified sampling divides populations into homogeneous subgroups (strata) to improve precision, commonly used in market research (e.g., Daraz customer surveys).
- Cluster sampling groups populations into clusters (e.g., villages in Nepal) and samples entire clusters, reducing logistical costs.
- Convenience sampling (e.g., surveying Pathao drivers at a hub) is fast but biased; purposive sampling targets specific groups (e.g., NEPSE traders).
- Sampling error (difference between sample and population stats) is minimized in probability methods but unavoidable in non-probability; sample size affects precision (larger = more accurate).
1. Introduction to Sampling
Sampling is the backbone of efficient research. A population is the entire group of interest (e.g., all Ncell users in Kathmandu), while a sample is a manageable subset studied to infer population characteristics. Why sample?
- Cost: Surveying 100,000 NEPSE investors is impractical; 1,000 is enough.
- Time: Analyzing customer feedback for a Daraz order queue of 50,000 takes weeks; 500 orders suffice.
- Feasibility: Studying every Pathao driver’s route is logistically impossible; 200 drivers represent the group.
Key Terms:
- Sampling Frame: The list of population members (e.g., NTC’s registered subscribers).
- Sampling Unit: The entity selected (e.g., an individual, a household, or a business like a Khalti agent).
- Sampling Error: The difference between sample and population statistics (e.g., a survey overestimating eSewa users by 5%).
2. Types of Sampling: Probability vs. Non-Probability
A. Probability Sampling (Every member has a known chance of selection)
flowchart TD
A["Probability Sampling"] --> B["Simple Random"]
A --> C["Stratified"]
A --> D["Cluster"]
A --> E["Systematic"]
B -->|"Every member has equal probability"| F["Example: Lottery for Ncell survey"]
C -->|"Population divided into strata (e.g., income groups)"| G["Example: Daraz surveys by customer spending tiers"]
D -->|"Population divided into clusters (e.g., wards)"| H["Example: NTC coverage study by district"]
E -->|"Select every *k*-th member from a list"| I["Example: Polling NEPSE traders at fixed intervals"]| Method | How It Works | Advantages | Disadvantages | Real-World Use |
|---|---|---|---|---|
| Simple Random | Every member has equal chance (e.g., random number generator). | Unbiased, generalizable. | Time-consuming, requires sampling frame. | Google’s A/B testing for ad effectiveness. |
| Stratified | Population divided into strata (e.g., age, income), then random samples taken. | Reduces heterogeneity bias. | Complex to implement. | Nabil Bank’s loan approval surveys. |
| Cluster | Population divided into clusters (e.g., schools, villages), entire clusters sampled. | Cost-effective for large populations. | Higher sampling error. | NTC’s mobile network coverage in remote areas. |
| Systematic | Select every k-th member (e.g., every 10th customer in a Khalti queue). | Simple, systematic. | Risk of periodicity bias. | Pathao’s driver performance audits. |
Worked Example: Stratified Sampling for eSewa Users Problem: Estimate eSewa’s market share in Kathmandu, where users vary by age (18–30, 31–50, 50+). Solution:
- Stratum 1: 18–30 (40% of population).
- Stratum 2: 31–50 (50%).
- Stratum 3: 50+ (10%).
- Take 100 samples per stratum (total 300).
- Stratum 1: 40 users → 80% eSewa adoption.
- Stratum 2: 50 users → 60% adoption.
- Stratum 3: 10 users → 30% adoption.
- Weighted average: → 61% adoption.
B. Non-Probability Sampling (Selection based on convenience/judgment)
flowchart TD
A["Non-Probability Sampling"] --> B["Convenience"]
A --> C["Purposive"]
A --> D["Snowball"]
A --> E["Quota"]
B -->|"Easiest to access"| F["Example: Surveying Pathao drivers at a hub"]
C -->|"Target specific groups"| G["Example: Interviewing NEPSE brokers"]
D -->|"Participants recruit others"| H["Example: Studying rare diseases via patient networks"]
E -->|"Fill quotas (e.g., 50 males, 50 females)"| I["Example: Daraz’s gender-based product feedback"]| Method | How It Works | Advantages | Disadvantages | Real-World Use |
|---|---|---|---|---|
| Convenience | Select nearest/available members (e.g., students in a TU campus). | Fast, cheap. | High bias (non-representative). | Quick polls on WhatsApp groups. |
| Purposive | Select members with specific traits (e.g., experienced Ncell customers). | Targets key groups. | Limited generalizability. | Focus groups for Himalayan Java’s new tea. |
| Snowball | Initial participants recruit others (e.g., rare disease patients). | Useful for hard-to-reach groups. | Risk of homophily bias. | Studying migrant workers in Gulf countries. |
| Quota | Fill predefined quotas (e.g., 200 males, 200 females). | Balances subgroups. | Still non-random. | Market research for Kathmandu traffic apps. |
Worked Example: Convenience Sampling for Kathmandu Traffic Problem: Estimate average delay at Thapathali Chowk during peak hours. Solution:
- Method: Stop 50 drivers at random (convenience).
- Bias: Overrepresents taxi drivers (who wait longer) and underrepresents motorcyclists (who zip through).
- Fix: Use quota sampling (e.g., 20 cars, 20 motorcycles, 10 buses).
3. Determining Sample Size
Sample size depends on:
- Population size (N): Larger populations need bigger samples.
- Confidence level (Z): 95% (Z = 1.96) is standard.
- Margin of error (E): Typically 5%.
- Variability (σ): Higher variability → larger sample.
Formula for Simple Random Sampling: Where:
- = sample size,
- = confidence level (1.96 for 95%),
- = standard deviation,
- = margin of error (0.05 for 5%).
Worked Example: Ncell Customer Survey
- Population (N): 500,000 users.
- Variability (σ): 20% (from pilot study).
- Margin of error (E): 5%.
- Calculation:
- Result: 615 users needed for 95% confidence.
4. Sampling Error and Bias
| Term | Definition | Example |
|---|---|---|
| Sampling Error | Difference between sample and population statistics due to randomness. | A survey estimating 60% eSewa users when true is 65%. |
| Systematic Error | Bias introduced by flawed methodology (e.g., bad sampling frame). | Surveying only NTC users to estimate mobile market share. |
| Non-response Bias | Bias from ignored respondents (e.g., busy NEPSE traders skipping surveys). | Overestimating stock market interest. |
| Response Bias | Bias from how questions are asked (e.g., leading questions in Khalti feedback). | "Don’t you love Khalti’s speed?" → Yes bias. |
How to Reduce Bias:
- Use probability sampling (e.g., stratified for Daraz orders).
- Pilot test questions (e.g., pre-test Pathao driver surveys).
- Incentivize responses (e.g., Ncell vouchers for participation).
5. Choosing the Right Sampling Technique
mindmap
root((Sampling Technique Selection))
Simple Random
- Population is homogeneous.
- Sampling frame available.
Stratified
- Population has distinct subgroups.
- Need to represent all strata.
Cluster
- Large, geographically spread population.
- Cost-effective for remote areas (e.g., NTC towers).
Convenience
- Quick, exploratory research.
- Not for generalizable results.
Purposive
- Targeting specific experts (e.g., NEPSE analysts).
Snowball
- Hard-to-reach groups (e.g., migrant workers).
Quota
- Need balanced subgroups (e.g., gender in Daraz ads).Case Study: Nabil Bank’s Loan Approval Study Problem: Assess why 30% of loan applicants are rejected. Solution:
- Population: 5,000 loan applicants in Kathmandu.
- Method: Stratified sampling by income (low, medium, high).
- Stratum 1: Low income (2,000 applicants) → 200 samples.
- Stratum 2: Medium income (2,500) → 250 samples.
- Stratum 3: High income (500) → 50 samples.
- Findings:
- Low-income applicants: 40% rejection (credit score issue).
- High-income applicants: 10% rejection (documentation).
- Action: Simplify documentation for high-income applicants.
In the Real World
eSewa’s User Feedback Loop
- Idea: Stratified sampling by transaction frequency (daily, weekly, monthly users).
- How: eSewa sends surveys to 100 users per stratum monthly.
- Why: Ensures feedback reflects all user types, not just heavy users.
Daraz’s Inventory Management
- Idea: Cluster sampling by warehouse location (Kathmandu, Pokhara, Biratnagar).
- How: Daraz samples entire orders from 5 warehouses (10% of total).
- Why: Reduces cost of tracking every order while maintaining accuracy.
Pathao’s Driver Performance Tracking
- Idea: Systematic sampling of driver routes (every 10th trip logged).
- How: Pathao’s app records data for drivers numbered 10, 20, 30, etc.
- Why: Balances workload and ensures randomness without manual selection.
Exam Tip
Compare Methods: Always contrast probability (e.g., stratified) and non-probability (e.g., convenience) sampling in your answers. Use a table (like above) to score full marks.
- Example: "While simple random sampling ensures unbiased selection, convenience sampling is faster but prone to non-response bias."
Apply to Real Scenarios:
- For probability sampling, link to NEPSE (stratified by stock type) or Ncell (systematic by region).
- For non-probability, use Pathao (purposive for experienced drivers) or Khalti (convenience for agent feedback).
Calculate Sample Size:
- If the question provides σ and E, plug into the formula. If not, explain the trade-off between sample size and accuracy.
- Example: "A larger sample reduces sampling error but increases cost and time."
Highlight Bias:
- Mention systematic error (e.g., surveying only TU students for Kathmandu opinions) and how to mitigate it (e.g., stratified sampling).
Case Study Analysis:
- For ABC Bank (past exam), identify:
- Population: Bank customers in Kathmandu.
- Sampling method: Likely stratified (by account type: savings, current).
- Bias risk: If convenience sampling was used (e.g., only branch visitors surveyed).
- For ABC Bank (past exam), identify:
Visual Summary:
mindmap
root((Sampling Techniques Summary))
Probability Sampling
- Simple Random
- Stratified
- Cluster
- Systematic
Non-Probability Sampling
- Convenience
- Purposive
- Snowball
- Quota
Key Considerations
- Sample Size Formula
- Bias vs. Accuracy
- Cost vs. Feasibility
Real-World Links
- eSewa (Stratified)
- Daraz (Cluster)
- Pathao (Systematic)Based on the TU BBA syllabus for Business Research Methods (RCH201), unit 8.
Discussion
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