Read the following case carefully and answer the questions asked below. You consider yourself a good communicator at work and your career path is proceeding to plan. Your superiors have recognized…

Read the following case carefully and answer the questions asked below.

You consider yourself a good communicator at work and your career path is proceeding to plan. Your superiors have recognized your talent and performance and you have recently been promoted to supervise a division of a retail operation.

The group of workers you have been delegated to supervise comprises 15 people, (8 females, 7 males), one of whom has been with the organization for 9 years. This person has a strong, domain personality and is looked up to by the others and is regarded by some of group as a 'natural leader'. Further the same person dominates conversation during tea breaks and on the shop floor as well and expresses strong options on a wide range of work and private matters.

Your predecessor continually had a good deal of trouble trying to get this person to 'toe the line', and was pleased when they were shifted sideways to a job where they would not have to supervise this person.

However, you are determined to change all this and to put your stamp of authority on this group of people in your new division. After asking your new group to change the way they perform an important daily work procedure – which has proved to be very effective in other branches of the organization, you notice the group in obviously animated discussion, taking about your proposal.

Once again, the person who the group regards as 'their natural leader' is having the most to say and controlling the discussion. After lunch this person approaches you and informs you that the group has decided your proposed change will not work, and that they refuse to have anything to do with it.

Questions:

Write your response when the group decides that your proposed change will not work and refuse to revise any of the future planning? Does your communication emphasize the uniqueness of any given situation?