RCH311 Business Research Methods

Business Research MethodsUnit 712 min read

Sampling Techniques: Types, Methods & Applications

Unit 7 of Business Research Methods explores sampling techniques—how researchers select representative subsets from populations, covering probability vs. non-probability methods, sampling errors, and real-world applications in Nepali businesses like Ncell surveys or Daraz customer feedback systems.

TAKEAWAYS:

  • Sampling reduces costs/time by studying a subset instead of the entire population, but must ensure representativeness to avoid bias.
  • Probability sampling (random, systematic, stratified, cluster) guarantees statistical validity, while non-probability sampling (convenience, purposive, snowball) is faster but less generalizable.
  • Sampling error (difference between sample stats and population parameters) can be minimized by increasing sample size or using stratified methods.
  • Real-world tie: Ncell uses stratified sampling to survey customers across age groups, while Daraz relies on convenience sampling for quick feedback from active users.
  • Exam focus: Classify sampling types, compare methods in tables, and justify choices for hypothetical research (e.g., "How would you sample for a study on Kathmandu traffic congestion?").

1. What Is Sampling?

Sampling is the process of selecting a subset (sample) from a larger group (population) to study, analyze, or make inferences about the whole. It is essential in business research to:

  • Save time and money (e.g., surveying 500 Daraz customers instead of all 5 million).
  • Ensure practicality (e.g., NTC cannot test every vehicle’s fuel efficiency).
  • Maintain representativeness (the sample must reflect the population’s key traits).

Worked Example: Kathmandu Traffic Study Population: All vehicles in Kathmandu. Sample: 1,000 vehicles selected via systematic sampling (every 100th vehicle at checkpoints). Why? Random stops would miss rush-hour patterns; systematic sampling covers peak times uniformly.


2. Probability vs. Non-Probability Sampling

Feature Probability Sampling Non-Probability Sampling
Selection Method Random; every unit has a known chance of selection. Non-random; researcher’s judgment or convenience.
Representativeness High (generalizable to population). Low (biased; not generalizable).
Sampling Error Can be calculated and minimized. Cannot be quantified.
Cost/Time Higher (requires lists/frames). Lower (quick and easy).
Example in Nepal Ncell’s random-digit-dialing surveys. Daraz’s feedback from recent buyers (convenience).

mindmap
  root((Sampling Techniques))
    Probability Sampling
      Simple Random
      Systematic
      Stratified
      Cluster
    Non-Probability Sampling
      Convenience
      Purposive
      Snowball
      Quota

stratified sampling diagramStratified sampling divides the population into homogeneous subgroups (strata) before random selection. (Image: Dan Kernler, CC BY-SA 4.0, via Wikimedia Commons)


3. Probability Sampling Techniques

A. Simple Random Sampling

  • Every member of the population has an equal chance of being selected.
  • Method: Use random number tables or software (e.g., Excel’s RAND()).
  • Example: NEPSE selects 100 random listed companies to analyze stock trends.
  • Advantages:
    • Unbiased, easy to analyze statistically.
    • No need for population stratification.
  • Disadvantages:
    • Requires a complete sampling frame (e.g., Ncell needs all customer phone numbers).
    • May miss subgroups (e.g., rural vs. urban users).

Worked Example: Nabil Bank Loan Study Population: All 50,000 loan applicants in 2023. Sample: 500 selected via random number generator. Analysis: 95% confidence interval for default rates = 8% ± 3%.


B. Systematic Sampling

  • Selects every k-th member from a list after a random start.
  • Formula:
  • Example: NTC inspects every 50th vehicle exiting Kathmandu for emissions.
  • Advantages:
    • Simpler than random sampling.
    • Ensures even coverage (e.g., Daraz surveys every 100th order).
  • Disadvantages:
    • Periodicity bias: If the population has hidden patterns (e.g., vehicles sorted by engine size), results may skew.

Worked Example: Pathao Driver Survey Population: 20,000 drivers. Sample: 200 drivers selected via (start at driver #42, then #142, #242, etc.). Risk: If drivers are listed by region, urban drivers may dominate.


C. Stratified Sampling

  • Divides the population into homogeneous subgroups (strata) and samples from each.
  • Proportional allocation: Sample size per stratum = .
  • Example: Khalti surveys strata by age (18–30, 31–45, 46+) to ensure all groups are represented.
  • Advantages:
    • More precise estimates for subgroups.
    • Reduces sampling error for heterogeneous populations.
  • Disadvantages:
    • Requires prior knowledge of strata (e.g., income levels for a bank study).

Worked Example: eSewa User Study Population: 5 million users. Strata:

  • Urban (60%), Rural (30%), Suburban (10%). Sample: 600 urban, 300 rural, 100 suburban users. Why? Rural users may have different payment habits (e.g., lower mobile money usage).

D. Cluster Sampling

  • Divides the population into heterogeneous clusters, randomly selects clusters, and samples all members within them.
  • Example: NTC tests 5 random districts and surveys all vehicles in those districts.
  • Advantages:
    • Cost-effective (no need for full population list).
    • Useful for geographically dispersed populations (e.g., Daraz sellers across Nepal).
  • Disadvantages:
    • Higher sampling error if clusters are not representative.

Worked Example: Himalayan Java Tea Farmer Survey Population: 10,000 tea farmers in 50 districts. Clusters: Randomly select 5 districts → survey all 200 farmers in those districts. Risk: If selected districts are all high-altitude, results may not apply to terai farmers.


4. Non-Probability Sampling Techniques

A. Convenience Sampling

  • Selects the easiest accessible members.
  • Example: Daraz asks recent buyers (who already visited the site) for feedback.
  • Advantages:
    • Fast and cheap.
    • Useful for pilot studies (e.g., testing a new Ncell app feature).
  • Disadvantages:
    • Highly biased (e.g., only tech-savvy users respond to eSewa surveys).

Worked Example: Kathmandu University Café Study Population: All students. Sample: 50 students already sitting in the café at 3 PM. Bias: Excludes night-shift students or those who study elsewhere.


B. Purposive Sampling

  • Researcher intentionally selects members based on specific criteria.
  • Example: Nabil Bank studies 5 high-risk loan defaulters to understand patterns.
  • Advantages:
    • Deep insights into rare cases (e.g., fraud in Khalti transactions).
  • Disadvantages:
    • Not generalizable (cannot apply findings to all customers).

C. Snowball Sampling

  • Initial subjects refer others who fit the criteria.
  • Example: Studying undocumented migrant workers in Nepal (hard to locate directly).
  • Advantages:
    • Useful for hidden populations.
  • Disadvantages:
    • Referral bias (friends may share similar traits).

D. Quota Sampling

  • Divides the population into strata and fills quotas via convenience.
  • Example: A market research firm for Coca-Cola in Nepal needs 200 males, 200 females, 100 under 25, 100 over 50—selected via street interviews.
  • Advantages:
    • Ensures proportional representation without random selection.
  • Disadvantages:
    • Researcher bias in selecting quota members.

5. Sampling Error and How to Minimize It

Sampling error = Difference between sample statistic (e.g., mean income) and population parameter. Factors affecting error:

  • Sample size: Larger samples reduce error (e.g., Ncell’s 1,000 vs. 100 surveys).
  • Sampling method: Probability methods (e.g., stratified) yield lower error than convenience sampling.
  • Population homogeneity: More variation → larger required sample.

Formula for Sample Size (Simple Random Sampling):

  • = Population size
  • = Z-score (1.96 for 95% confidence)
  • = Expected proportion (e.g., 0.5 for maximum variability)
  • = Margin of error (e.g., 5% = 0.05)

Worked Example: NEPSE Stock Index Study Population: 150 listed companies. Desired margin of error: 4%. Sample size:


6. Real-World Applications in Nepal

Case Study 1: Ncell Customer Satisfaction Survey

  • Method: Stratified random sampling (urban/rural, age groups).
  • Why? Ncell needs to tailor services (e.g., rural data packs vs. urban 5G).
  • Outcome: Identified that 60% of rural users prefer cash recharge, leading to more agent outlets in villages.

Case Study 2: Daraz Order Fulfillment Study

  • Method: Convenience sampling (surveying customers who just placed orders).
  • Risk: Biases toward repeat buyers (not first-time users).
  • Fix: Combined with purposive sampling of 50 first-time buyers for deeper insights.

Case Study 3: NTC Vehicle Emission Test

  • Method: Systematic sampling (every 20th vehicle at checkpoints).
  • Challenge: Periodicity bias if vehicles are sorted by age (older vehicles may cluster).
  • Solution: Randomize checkpoint times (morning vs. evening).

7. Ethical Considerations in Sampling

  • Informed consent: Participants must know they’re part of a study (e.g., Khalti’s survey pop-ups).
  • Avoiding coercion: No pressure to respond (e.g., Daraz shouldn’t offer discounts for feedback).
  • Anonymity: Ensure data is confidential (e.g., Nabil Bank’s loan defaulter study).
  • Bias mitigation: Disclose sampling methods to interpret results correctly.

Exam Tip

  1. Classification Questions:

    • Draw a mindmap (like above) or table to classify sampling techniques.
    • Example answer for "Explain the classification of sampling technique":

      Sampling techniques are divided into probability (random, systematic, stratified, cluster) and non-probability (convenience, purposive, snowball, quota) methods. Probability methods ensure generalizability via random selection, while non-probability methods are faster but biased.

  2. Justify Your Choice:

    • For hypothetical studies (e.g., "How would you sample for a study on student stress at TU?"), explain:
      • Method: Stratified sampling (by faculty: Management, Engineering, etc.).
      • Why? Ensures each faculty’s unique stress factors (e.g., exam pressure vs. project workload) are represented.
      • Sample size: 300 students (10% of population) for 95% confidence.
  3. Calculate Sample Size:

    • Memorize the sample size formula and apply it to exam questions (e.g., "Calculate the sample size for a population of 5,000 with a 3% margin of error").
  4. Real-World Links:

    • Connect sampling to Nepali businesses:
      • Ncell: Uses stratified sampling for regional coverage.
      • Daraz: Uses convenience sampling for quick feedback but supplements with purposive sampling for edge cases.
      • NTC: Uses systematic sampling for vehicle checks.
  5. Avoid Common Mistakes:

    • ❌ Saying "random sampling is always best" (ignore cost/time constraints).
    • ❌ Confusing stratified (subgroups sampled separately) with cluster (whole clusters sampled).
    • ❌ Ignoring sampling error in non-probability methods.

flowchart TD
    A["Research Question"] --> B{"Probability or Non-Probability?"}
    B -->|"Probability"| C["Simple Random<br/>Systematic<br/>Stratified<br/>Cluster"]
    B -->|"Non-Probability"| D["Convenience<br/>Purposive<br/>Snowball<br/>Quota"]
    C --> E["Ensures Generalizability<br/>Higher Cost"]
    D --> F["Faster<br/>Biased<br/>Lower Cost"]
    E --> G["Analyze Statistically"]
    F --> H["Qualitative Insights"]
    G --> I["Report Findings"]
    H --> I

Based on the TU BBM syllabus for Business Research Methods (RCH311), unit 7.

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