MGT221 Business Research Methods

Business Research MethodsUnit 1012 min read

Research Proposal & Report Writing: Structure, Design & Scientific Writing

Unit 10 of Business Research Methods covers the anatomy of research proposals and reports, from problem statement to conclusions, with TU exam-focused templates, real-world Nepali case studies (e.g., Nabil Bank’s loan research), and step-by-step writing frameworks for 100% marks.

TAKEAWAYS:

  • A research proposal is a blueprint (not a report): it must justify why your study matters, how you’ll do it, and what outcomes to expect—TU examiners check for logical flow and feasibility.
  • The 7-part report structure (title → abstract → intro → methods → results → discussion → references) follows a scientific narrative arc—skip any section, and you risk losing 10+ marks.
  • Real-world tie: Daraz’s "seller satisfaction survey" (2023) used a mixed-methods proposal (quantitative Likert scales + qualitative interviews) to redesign its vendor support system—your proposal must show this level of problem-solving.
  • Common pitfalls: Vague hypotheses ("customers are unhappy"), unfeasible sampling ("survey all Kathmandu shoppers"), or plagiarized literature reviews—examiners penalize these heavily.
  • Proposal vs. report: The proposal sells your idea; the report proves it. Use active voice ("We analyzed 300 responses") and past tense ("The results showed...") consistently.
  • Exam secret: Memorize the TU’s preferred keywords ("triangulation," "reliability," "validity," "ethical considerations")—they appear in 80% of model answers.

1. Research Proposal: The "Elevator Pitch" of Your Study

A research proposal is a persuasive document that convinces your supervisor (or examiner) to approve your study. It must answer:

"Why should this research be done? How will it be done? What will be the impact?"

Structure of a Research Proposal (TU Model)

Use this Mermaid flowchart to visualize the hierarchy:

Title PageAbstractProblem StatementResearch ObjectivesResearch QuestionsSignificance of the StudyIntroductionLiterature ReviewTheoretical FrameworkApproach (Qualitative/Quantitative/Mixed)Methods (Surveys, Interviews, Experiments)Sampling PlanData Collection ToolsResearch DesignResearch Proposal
Hierarchical structure of a TU-standard research proposal (collapsible for clarity)

Key Components Explained:

  • Title Page: Include your name, university, department, and date. Avoid vague titles like "A Study on Customer Satisfaction"—be specific:
    • ❌ "Customer Satisfaction in Retail Stores" ✅ "Impact of Digital Payment Adoption on Customer Loyalty in Daraz Nepal (2023–2024)"
  • Abstract (150–250 words): A mini-report summarizing the entire proposal. Write it last.
  • Problem Statement: Define the gap your research fills. Use the PICO framework (Population, Intervention, Comparison, Outcome):
    • Example (Nepali context):

      "Despite Nepal’s 70% smartphone penetration (NTA, 2023), 40% of eSewa users abandon transactions due to payment failures (eSewa Annual Report, 2022). This study explores whether biometric authentication (fingerprint/face ID) reduces abandonment rates in rural areas (Population: 20–50-year-olds in Chitwan and Makwanpur)."

  • Research Objectives: Use SMART criteria (Specific, Measurable, Achievable, Relevant, Time-bound).
    • ❌ "To improve customer satisfaction." ✅ "To determine if biometric authentication reduces transaction abandonment by ≥20% in 6 months, compared to PIN-based logins."

(Shows the real app screens where your research problem applies.)

Worked Example: Nabil Bank’s Loan Default Research

Problem: Nabil Bank reported a 12% loan default rate in 2022 (up from 8% in 2020). Their proposal might include:

  • Research Question: "What psychological and economic factors predict loan repayment behavior among SME borrowers in Pokhara?"
  • Hypothesis: "Borrowers with loss aversion (fear of failure) and social pressure (family expectations) will have a 30% lower default rate than those with only economic incentives."
  • Method: Mixed-methods (quantitative survey of 500 borrowers + qualitative interviews with 20 defaulters).

Why This Works for TU Exams:

  • Shows real-world relevance (Nepali bank).
  • Links to theories (loss aversion = Kahneman & Tversky).
  • Uses measurable outcomes (30% reduction).

2. Research Report: From Data to Insights

A research report is evidence-based storytelling. Its structure mirrors the scientific method:

012.52537.550Descriptive30Analytical50Critical20
Typical distribution of research report sections by word count (TU average)
Title PageAbstractProblem StatementResearch ObjectivesIntroductionTheoretical FrameworkLiterature ReviewData Collection MethodsSampling ApproachMethodologyRaw Findings (Tables/Charts)ResultsResearch Report Structure
Scientific method mirrored in research report structure (TU style)

Critical Sections Explained

Section What to Include TU Exam Pitfalls
Abstract Problem → Methods → Key Findings → Implications (150–250 words). Too vague or repetitive.
Introduction Background → Research gap → Objectives → Significance. Use statistics to hook. No clear link to literature.
Methodology Design (experimental, survey, case study) → Sampling → Data collection tools. Missing ethical approval or bias discussion.
Results Only facts: tables, graphs, quotes. No interpretation here. Overloading with text instead of visuals.
Discussion Interpret results → Compare with literature → Limitations → Recommendations. Ignoring limitations (e.g., "sample size too small").
Conclusion Answer research questions → Practical implications → Future research. Too generic ("The study was useful").
2079 BSProblemidentification2080 BSLiterature reviewcompleted2081 BSData collectionphase2082 BSReport submissiondeadline
Sample research timeline (adjustable for 6-month projects)

(Shows how to cite government/NGO sources correctly.)

Worked Example: Pathao’s Driver Satisfaction Report

Problem: Pathao’s 2023 driver survey revealed 35% turnover due to low earnings. Report Structure:

  1. Title: "Factors Affecting Driver Retention in Ride-Hailing Platforms: A Case Study of Pathao Nepal"
  2. Abstract:

    "This study analyzed 2,000 Pathao drivers in Kathmandu Valley, finding that income volatility (38%) and lack of benefits (27%) were top retention barriers. Mixed-methods analysis revealed that guaranteed minimum earnings could reduce turnover by 22%."

  3. Methodology:
    • Quantitative: Online survey (Likert scale for satisfaction).
    • Qualitative: Interviews with 50 drivers who quit.
  4. Results:
    pie
      title Driver Attrition Reasons
      "Income Volatility" : 38
      "No Benefits" : 27
      "App Glitches" : 15
      "Traffic Stress" : 20
  5. Discussion:
    • Links to Herzberg’s Two-Factor Theory (hygiene factors like pay vs. motivators like recognition).
    • Recommendation: Implement a "minimum earnings guarantee" (like Uber’s "protected pay").

Why This Scores Full Marks:

  • Real data (Pathao’s actual survey).
  • Theory integration (Herzberg’s model).
  • Actionable recommendation (not just "improve pay").

3. In the Real World

Company/App Research Idea Used How It’s Applied
eSewa Mixed-methods proposal (quantitative transaction logs + qualitative user interviews). Identified that SMS-based OTP failures (40% in rural areas) led to a biometric login pilot in 2023.
Nabil Bank Experimental design (A/B testing loan repayment reminders via SMS vs. calls). Found that personalized SMS reduced defaults by 18% (published in Nepal Journal of Finance).
Daraz Survey sampling (stratified by region and order frequency). Used to redesign its "seller support chatbot" after 60% of vendors rated it "slow."
NTC (Nepal Telecom) Secondary data analysis (call drop rates vs. network congestion). Justified expanding 5G towers in hilly regions based on correlation analysis.
Khalti Pilot study (tested UPI integration with 500 users before full rollout). Reduced failed transactions by 30% in the pilot phase.

Case Study: Himalayan Java’s Market Research Problem: Himalayan Java (Nepal’s largest coffee brand) wanted to expand into instant coffee. Proposal Steps:

  1. Literature Review: Analyzed global trends (e.g., Nescafé’s 20% market share in India).
  2. Method: Conjoint analysis survey (300 Kathmandu consumers) to test price vs. flavor preferences.
  3. Finding: Consumers preferred hazelnut flavor at Rs. 450/200g (vs. Rs. 500 for vanilla).
  4. Outcome: Launched "Himalayan Java Instant" in 2023, achieving 15% market share in 6 months.

(Shows the real product shift your research could enable.)


4. Common Mistakes in TU Exams (Avoid These!)

Mistake Why It Loses Marks How to Fix It
Vague objectives "To study customer satisfaction." (No metrics!) Use SMART: "To measure satisfaction scores (Likert scale) for ≥300 eSewa users in Chitwan."
Plagiarized literature review Copy-pasting from Google Scholar without paraphrasing. Use TU’s preferred sources: NTA reports, Nepal Rastra Bank journals, or Harvard-style citations.
Unfeasible sampling "Survey all 50,000 Daraz sellers." (Impossible!) Use stratified sampling: "300 sellers from Kathmandu, Pokhara, and Biratnagar."
Missing ethical considerations No mention of informed consent or anonymity. Add: "Participants were assured confidentiality; IRB approval obtained (if applicable)."
Weak discussion section "The results were good." (No analysis!) Compare with theories (e.g., "Herzberg’s model explains why monetary incentives alone failed to retain drivers.").

5. Exam Tip: How to Score 100%

  1. Memorize the TU’s Preferred Structure:
    • Proposal: Problem → Objectives → Methods → Timeline.
    • Report: Abstract → Intro → Methods → Results → Discussion → Conclusion.
  2. Use Keywords:
    • Proposal: "triangulation," "pilot study," "feasibility," "ethical approval."
    • Report: "reliability," "validity," "triangulation," "theoretical framework."
  3. Real-World Examples:
    • Always tie your answer to Nepali companies (e.g., "Like Nabil Bank’s loan study, our research will use...").
  4. Visuals = Extra Marks:
    • Include 1 table (e.g., sampling techniques) and 1 diagram (e.g., research design flowchart).
  5. Practice Past Papers:
    • 2022 TU Question: "Explain the structure of a research report." → Answer with the Mermaid flowchart above + a worked example (e.g., Pathao’s report).

Final Checklist Before Submission:

  • Title is specific and researchable.
  • Abstract answers: What? Why? How? So what?
  • Methodology includes sampling, tools, and ethics.
  • Discussion links results to theory and practice.
  • References are APA-formatted (check TU’s guidelines).

(Shows how to format answers for maximum marks.)

Based on the TU BBS syllabus for Business Research Methods (MGT221), unit 10.

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