a) What is a complaint letter? Write any four features of a good complaint letter. [2] b) Write a letter to the editor of a newspaper complaining about the poor condition of roads in your area. [3]

I am writing to draw your attention to the deteriorating condition of roads in Pokhara’s Ward 10. The roads here have become extremely uneven, filled with potholes, and often flooded during the monsoon season. This not only poses a serious risk to the safety of pedestrians and drivers but also disrupts daily commutes, leading to delays and accidents.

The situation has worsened over the past few months, despite repeated complaints to the local municipality. The lack of timely maintenance and repairs has made it difficult for residents to travel safely. Additionally, the poor drainage system exacerbates the problem, causing waterlogging that further damages the roads.

I urge the concerned authorities to take immediate action to repair and maintain these roads. Proper planning, regular inspections, and quick repairs are essential to ensure the safety and convenience of the residents. I also request the media to highlight this issue so that more people become aware and demand better infrastructure.

I hope the responsible bodies will address this matter promptly and provide a long-term solution to improve the road conditions in our area.