EnglishNEB 2076 (old course)
a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product…
5a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product you purchased. [3]
Answer
a) Letter of Complaint and Its Features
Letter of Complaint: A letter of complaint is a formal written communication sent to a company, organization, or individual to express dissatisfaction with a product, service, or behavior. Its purpose is to highlight issues, seek redressal, and request corrective action.
Four Features of a Good Letter of Complaint:
- Formal Tone and Polite Language – The letter should be written in a respectful and professional manner, avoiding aggressive or emotional language.
- Clear Subject Line – The subject should briefly state the purpose of the complaint (e.g., "Complaint Regarding Defective Product").
- Detailed Description of the Issue – Include specific details about the problem, such as dates, product details, and evidence (e.g., receipts, photos).
- Request for Action – Clearly state what you expect as a resolution (e.g., refund, replacement, or compensation).
b) Letter of Complaint to the Shop Manager
I am writing to express my dissatisfaction with the mobile phone I purchased from your shop on 2076/10/05. The product, a Samsung Galaxy A10 (Model No. SM-A102U), was purchased under warranty (Invoice No. 4567).
Unfortunately, within just two weeks of purchase, the phone began to overheat excessively, and the screen started flickering intermittently. Despite multiple attempts to reset the device, the issue persists. I have attached a copy of the receipt and a photo of the screen malfunction for your reference.
As a valued customer, I expected a reliable product, especially given the high price (Rs. 18,000). This defect has caused significant inconvenience, and I trust that you will address the matter promptly. I kindly request either a replacement under warranty or a full refund, as the phone is unusable in its current state.
I hope you will resolve this issue at your earliest convenience. I would appreciate a response within the next seven days. Thank you for your attention to this matter.
Discussion
Loading…