a) What is a complaint letter? Write any four features of a good complaint letter. [2] b) Write a letter to the editor of a newspaper complaining about the poor condition of roads in your area. [3]

a) What is a complaint letter? Write any four features of a good complaint letter.

Complaint Letter

A complaint letter is a formal letter written to express dissatisfaction or grievances regarding a product, service, policy, or situation. It is addressed to an authority, organization, or individual responsible for resolving the issue. The purpose is to seek redressal, improvements, or corrective actions.

Four Features of a Good Complaint Letter

1. Formal Tone and Polite Language

   • The letter should be written in a polite, respectful, and professional manner.
   • Avoid aggressive or emotional language; instead, present facts clearly.

2. Clear and Concise Details

   • Mention specific incidents, dates, and facts related to the complaint.
   • Avoid vague statements; provide evidence (e.g., receipts, witness accounts) if possible.

3. Structured Format

   • Follow a logical structure: sender’s address, date, recipient’s address, subject line, body (problem + solution request), and closing.
   • Use paragraphs to separate different points.

4. Constructive Suggestions

   • Instead of just complaining, suggest possible solutions or improvements.
   • End with a polite request for action (e.g., "I hope you will take necessary steps to resolve this issue").

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b) Letter to the Editor Complaining About Poor Road Conditions

Sender's address & dateYour Address:House No. 123, Thapathali, KathmanduDate: 2076/10/15

Receiver's name & addressThe EditorThe Kathmandu PostGPO Box No. 1234, Kathmandu

SubjectPoor Condition of Roads in Thapathali

SalutationDear Editor,

Body

I am writing to draw your attention to the **deplorable condition of roads** in Thapathali, Kathmandu. The roads here are **pothole-ridden, uneven, and poorly maintained**, making it extremely difficult for commuters, especially during the monsoon season. The frequent waterlogging and damaged surfaces pose serious risks to pedestrians and vehicles alike.

The situation has worsened over the years, yet no **adequate measures** have been taken to repair or reconstruct these roads. The local authorities seem **unresponsive** to our repeated complaints. The poor infrastructure not only disrupts daily life but also **endangers public safety**.

I urge the concerned authorities, including the **Metropolitan City and the Department of Roads**, to **prioritize road maintenance** in this area. Immediate repairs and long-term planning are essential to ensure smooth transportation and prevent accidents. I hope this letter will prompt the necessary actions to improve our roads.

Thank you for your attention to this pressing issue. I look forward to a positive response from the relevant bodies.

Closing & signatureYours sincerely,Ramesh Adhikari