EnglishNEB 2076 (old course)
a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product…
5a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product you purchased. [3]
Answer
a) Letter of Complaint and Its Features
What is a Letter of Complaint?
A letter of complaint is a formal or informal written communication sent to a company, organization, or individual to express dissatisfaction with a product, service, or behavior. Its primary purpose is to highlight a problem, seek a solution, or request compensation.
Four Features of a Good Letter of Complaint
Clear and Concise Subject Line
- The subject should directly state the issue (e.g., "Complaint Regarding Defective Mobile Phone").
- Helps the recipient understand the problem immediately.
Polite but Firm Tone
- Use respectful language but firmly state the issue.
- Avoid aggressive or emotional wording; stick to facts.
Detailed Description of the Problem
- Mention what went wrong, when it happened, and how it affected you.
- Include specifics (e.g., product model, date of purchase, invoice number).
Request for a Solution
- Clearly state what action you expect (refund, replacement, repair, apology).
- Provide a reasonable deadline for resolution if needed.
b) Letter of Complaint to the Shop Manager
I am writing to express my dissatisfaction with the smartphone I purchased from your shop on **2076/10/20**. The model is **Samsung Galaxy A12 (SM-A127F)**, and the invoice number is **INV-4567**.
Unfortunately, the phone developed **severe battery drainage issues** within just **five days** of purchase. Despite being fully charged, the battery lasts only **two hours** under normal usage. I have tried resetting the device and updating the software, but the problem persists. This is clearly a **manufacturing defect**, and I believe the phone should either be **replaced** or **refunded** as p
I had high expectations from your shop due to its reputation for quality products. However, this experience has been highly disappointing. I kindly request you to **inspect the phone** and provide a **prompt solution** within **seven days** from the date of this letter. I am also attaching a copy of the invoice for your reference.
I trust that you will take appropriate action to resolve this matter satisfactorily. I look forward to your positive response at your earliest convenience.
Thank you for your attention to this issue. I hope for a fair and quick resolution.
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