Mention any four qualities of good business letters. GROUP: B Short answer questions 8 × 5 = 40

A good business letter should possess the following four key qualities:

1. Clarity and Conciseness The letter must be written in simple, clear language without unnecessary details. Each point should be expressed concisely to ensure the reader understands the message quickly.

2. Courtesy and Tone The tone should be polite, respectful, and professional. Avoiding offensive or overly casual language helps maintain a positive image of the sender’s organization.

3. Correctness Proper grammar, spelling, and punctuation are essential. The letter should follow standard business formats, including correct addressing, salutation, and closing.

4. Completeness All necessary information should be included without omissions. The letter should provide a full response to the recipient’s query or purpose.