What are the two usages of business letter ? GROUP: B Short answer questions 8 × 5 = 40

Business letters serve two key purposes:

1. Internal Communication They facilitate formal exchanges within an organization, such as memos, circulars, or notices to employees. These letters ensure clarity in policies, instructions, or inter-departmental coordination.

2. External Communication Business letters act as formal records for transactions with external parties. They include orders, inquiries, complaints, or promotional materials sent to customers, suppliers, or partners, maintaining professionalism and documentation.