a) What is a complaint letter? Write any four features of a good complaint letter. [2] b) Write a letter to the editor of a newspaper complaining about the poor condition of roads in your area. [3]

a) What is a complaint letter? Write any four features of a good complaint letter.

Complaint Letter: A complaint letter is a formal letter written to express dissatisfaction, grievances, or concerns about a product, service, or situation. It is usually addressed to a company, organization, or authority responsible for the issue, with the aim of seeking a resolution or improvement.

Four Features of a Good Complaint Letter:

1. Formal Tone and Polite Language

   • The letter should be written in a polite, respectful, and professional manner, even if the complaint is serious.
   • Avoid aggressive or emotional language.

2. Clear and Concise Details

   • The complaint should be specific, mentioning dates, places, and facts related to the issue.
   • Include evidence (e.g., receipts, photos, witness statements) if possible.

3. Logical Structure

   • Follow a structured format:
     • Sender’s address & date
     • Recipient’s address
     • Subject line (clearly stating the complaint)
     • Body (detailed complaint + request for action)
     • Polite closing & signature

4. Constructive Suggestions (if applicable)

   • Instead of just complaining, suggest possible solutions or improvements.
   • Example: "We request immediate repairs to prevent accidents."

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b) Letter to the Editor Complaining About Poor Road Conditions

Sender's address & dateBaneswor, KathmanduDate: 2076/12/15

Receiver's name & addressThe EditorThe Kathmandu PostKathmandu

SubjectPoor Condition of Roads in Our Area

SalutationDear Editor,

Body

I am writing to draw your attention to the **deplorable condition of roads** in our locality, particularly in **Baneswor-12**. The roads here are **pothole-ridden, uneven, and poorly maintained**, making travel extremely dangerous, especially during the monsoon season.

The frequent **waterlogging** and **deep cracks** have led to **accidents and vehicle damage**. Local residents, including school children and elderly people, face **serious risks** while commuting. Despite repeated complaints to the **municipality and concerned authorities**, no effective action has been taken so far.

We urge the **local government and road construction agencies** to **prioritize road repairs** and ensure proper drainage systems. Immediate measures, such as **filling potholes, resurfacing roads, and improving drainage**, are essential to prevent further hazards. We also request the **media’s support** in highlighting this issue so that responsible authorities take **swift action**.

Thank you for your attention to this matter. I hope you will publish this letter to create awareness among the concerned parties.

Closing & signatureYours sincerely,Ramesh AdhikariBaneswor, Kathmandu