EnglishNEB 2076 (old course)
a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product…
5a) What is a letter of complaint? Write any four features of a good letter of complaint. [2] b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product you purchased. [3]
Answer
a) What is a letter of complaint? Write any four features of a good letter of complaint.
Letter of Complaint
A letter of complaint is a formal or semi-formal letter written to express dissatisfaction with a product, service, or behavior. It is addressed to the concerned authority, organization, or individual responsible for the issue. The purpose of such a letter is to seek a solution, compensation, or correction of the problem.
Four Features of a Good Letter of Complaint
Clear and Concise Language
- The letter should be written in a polite but firm tone.
- Avoid unnecessary details; focus on the main issue.
Factual and Specific Information
- Provide accurate details about the complaint (date of purchase, product details, issue faced).
- Include evidence (receipts, photos, or witness statements if applicable).
Polite but Firm Tone
- Avoid aggressive language; instead, use respectful yet assertive words.
- Example: "I am writing to bring to your attention..." instead of "Your product is terrible!"
Request for Action
- Clearly state what you expect (refund, replacement, apology, or correction).
- Example: "I request you to replace the defective product or refund my money."
b) Write a letter of complaint to the manager of a shop complaining about the poor quality of the product you purchased.
I am writing to express my dissatisfaction with the mobile phone I purchased from your shop on 2076/11/10. The product, a Samsung Galaxy A12 (Model No. SM-A125F), was bought for Rs. 25,000, including taxes.
Unfortunately, the phone developed a serious issue within just three days of purchase. The screen started flickering intermittently, and the device overheats excessively even after minimal usage. I have attached a photo of the damaged screen for your reference. This is clearly a manufacturing defect, as the phone was not dropped or mishandled in any way.
I had high expectations from your brand, especially since Bright Electronics is known for providing quality products. However, this experience has been highly disappointing. I kindly request you to either replace the defective phone with a new one or refund the entire amount as per your return and warranty policy.
I trust that you will address this matter promptly and ensure that such defective products are not sold to other customers. For your convenience, I have enclosed a copy of the receipt (No. 12345) and the warranty card. Please contact me at 98XXXXXXXX or reply to this letter at my earliest convenience.
I look forward to your positive response and a satisfactory resolution to this issue. Thank you for your attention to this matter.
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