Business Research Methods TU Board 2025 question paper

Define research.

What do you mean by convenience sampling?

Define dependent variable with an example.

Give an example of semantic differential scale.

How to conduct face to face interview?

Give an example of presenting data in a diagram.

What do you mean by grounded theory?

Provide a concept of null hypothesis with an example.

Write down any two disadvantages of using secondary data.

List out an example of referencing of a book by using APA format.

Differentiate between validity and reliability of measurement.

Explain how to search literature through the internet.

Describe the deductive and inductive approaches with relevant examples.

Classify the ethical issues in business research.

Explain the methods of collecting qualitative data.

"A problem well stated is a problem half solved". Elucidate this statement.

Describe the features of scientific research.

Critically examine the quantitative research designs.

Elaborate on the different methods of collecting primary data.

Discuss the different types of probability sampling.

Enumerate the procedure for writing a research report.

Analyze the following case carefully and answer the questions that follow:

A study was conducted on determinants and outcome of customer satisfaction at ABC Bank of Nepal by taking evidence from Kathmandu which is capital city of Nepal. Seven branches were selected randomly. The overall objective of the study was to investigate major factors that influence customer satisfaction, and examine resulting effect on customer future behavioral intention. To achieve the objective of the study, five point likert scale questionnaires were developed and distributed to 310 customers on the basis of convenience sampling. Among them, 278 questionnaires were responded representing 89.7 % of the response rate. The data were fed to SPSS computer program and analyzed accordingly. The design of the study was quantitative in nature. Correlation and regression analyses were used to examine statistical significance of the relationship between the variables - services quality, services features, customer complaint handling and customer satisfaction in ABC Bank of Nepal. Statistically, highly significant and positive relationships were found between the aforementioned three factors and customer satisfaction. Positive and significant relationship was examined between customer satisfaction and future behavioral intention with the organization. Current performance of the organization with regard to services quality, services features, and customer complaint handling is contributing moderately towards customer satisfaction.

Questions: a. Write down any five probable questions based on the given study to investigate major factors that influence customer satisfaction. b. Why correlational research design was used in the given study? Discuss. c. Draw a theoretical framework with dependent, independent and moderating variables. d. This study is based on quantitative methods. Justify your answer.