Tribhuvan University
Bachelor of Information Technology Management
Semester 2 · TU Board 2020
Course Title: Business Communications (MGT204)
Full Marks: 60Pass Marks: 30Time: 3 Hrs
Candidates are required to give their answers in their own words as for as practicable.
Group A
Brief Answer Questions(10 × 1 = 10)
- 1.1
a. What is the role of personal communication in a business setting? b. What is a common misconception about communication? c. Define opinions and beliefs. d. What is "a map fitting a territory" in relation to language? e. Define ethnocentrism. f. Rewrite the sentence substituting the cluttering phrase: He has been in hospital for the reason that he suffered from a fatal disease. g. What is an attention-getting opening in sales writing? h. Why does a physical layout of curriculum vitae matter? i. What is audience analysis while making speeches? j. Why does colour as a nonverbal communication matter?
Group B
Attempt any FIVE Questions(5 × 10 = 50)
- 2.10
What is true dichotomy? What can a communicator do to correct the error of two-valued thinking?
- 3.10
Discuss how adaptation is supported by communication theory.
- 4.10
Discuss on the importance of positive language and overall tone of courtesy for effective correspondence.
- 5.10
What are cover letters? Show different parts of cover letters indicating clearly based on the imaginary format of your own.
- 6.10
Enumerate and discuss the prefatory parts of reports.
- 7.10
Why is dictation of letters and reports important? Discuss the techniques and procedures of dictating briefly.
- 8.10
What is non-verbal communication? What do you think are the most important categories of non-verbal communication? Justify your answer.
- 9.10
Write short notes on (any two): a. Operational definition of communication b. Symbolizing process c. Human attitudes and business
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