Read the following case carefully and answer the questions that follow: Surendra Limbu supervised 42 professionals in 8 city libraries. To cut the costs of unnecessary overtime, he issued this one…

Read the following case carefully and answer the questions that follow:

Surendra Limbu supervised 42 professionals in 8 city libraries. To cut the costs of unnecessary overtime, he issued this one-sentence memo to his staff:

When workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee's tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment.

After 26 copies were sent out, Limbu's office received 21 phone calls asking what the memo meant. It is uncertain that the 5 people who did not call to inquire about the memo understood it or not. It took a week to clarify the new policy.

Questions: a. Define the rhetorical situation: Who is communicating to whom about what, how, and why? What was the goal of communication in this case? b. Identify the communication error in the case: (poor task or audience analysis? Use of inappropriate language or style? Poor organization or formatting of information? Other?) c. Explain what costs/losses were incurred by this problem. d. Identify possible solutions or strategies that would have prevented the problem, and what benefits would be derived from implementing solutions or preventing the problem.