Business StatisticsUnit 29 min read

Measures of Central Tendency – Mean, Median, Mode & Their Relationships

Unit 2 of Business Statistics explains the concepts of mean, median and mode, how to compute them from raw and grouped data, their inter‑relationships, and when each is the most appropriate measure.

Key points

  • Mean, median and mode summarise a data set in a single representative value.
  • The mean uses all observations and is sensitive to extreme values; the median resists outliers; the mode reflects the most frequent occurrence.
  • For grouped data, the mean is estimated with class mid‑points, the median with cumulative frequencies, and the mode with the modal class formula.
  • The coefficient of variation standardises dispersion, while Pearson’s skewness links mean, median and mode.
  • Real‑world business decisions (pricing, inventory, loan risk) rely on choosing the right central tendency measure.

1. Definitions

Measure Definition Formula (ungrouped data)
Mean (Arithmetic Mean) The sum of all observations divided by the number of observations.
Median The middle value when observations are arranged in ascending order. If odd: where ; if even:
Mode The observation(s) that occur most frequently. No algebraic formula; identified from frequency table.

Grouped data – observations are presented in class intervals.

  • Mean (grouped): where = frequency, = class midpoint.
  • Median (grouped): where = lower limit of median class, = cumulative frequency before median class, = frequency of median class, = class width.
  • Mode (grouped): where are frequencies of classes adjacent to modal class.

2. Worked Example – Ungrouped Data

Problem:
Monthly income (Rs.) of 20 families:

00.751.52.2534515526017038018519029511003110111511201Frequency
Frequency distribution of the 20 families' monthly incomes
  1. Find mean, median and mode.
  2. Decide which measure best represents the central tendency.

Solution Steps

  1. Mean

  2. Median – arrange (already sorted). (even) → median is average of 10th and 11th values.
    10th = 90, 11th = 90 → Rs.

  3. Mode – frequency table:

Both 70 and 100 appear three times → bimodal: modes = 70 Rs. and 100 Rs.

  1. Choice of measure – The distribution is slightly right‑skewed (high income 150). The median (90 Rs.) is less affected by the outlier than the mean (88.25 Rs.) and lies between the two modes. For reporting a typical family income, median is preferred.

3. Worked Example – Grouped Data

Problem:
The following grouped data show the number of customers visiting a café per day.

10203040501020304050yCumulative Frequency
Cumulative frequency curve used to locate the median class
051015200‑9510‑191220‑292030‑39840‑495Number of Days
Frequency of daily customers in each class interval
Daily customers (persons) Frequency
0 – 9 5
10 – 19 12
20 – 29 20
30 – 39 8
40 – 49 5

Compute mean, median and mode.

Solution

  1. Class mid‑points : 4.5, 14.5, 24.5, 34.5, 44.5.

  2. Mean (grouped)

  1. Median (grouped)

Total ; . Cumulative frequencies: 5, 17, 37, 45, 50.
Median class = 20‑29 (cumulative before = 17, ).

  1. Mode (grouped)

Modal class = 20‑29 (). Adjacent frequencies: , .

Interpretation: Mean (23.7) ≈ Median (24) ≈ Mode (24) → distribution is approximately symmetric.


4. Comparative Table


5. Coefficient of Variation (CV)

CV expresses dispersion relative to the mean, useful for comparing variability of data measured in different units.

Example: Mean = 32, SD = 17 →

A CV > 50 % indicates high relative variability; in business, a product line with CV = 80 % would be considered unstable in demand.


6. Pearson’s Coefficient of Skewness

Two common forms:

  1. Based on mean and mode

  2. Based on mean and median

Worked Example:
Mean = 25, Mode = 20, SD = 10


7. Combined (Pooled) Mean

When two independent groups are merged:

Example:
Group A: ,
Group B: ,


8. Standard Error of the Mean (SEM)

When the population size is finite, apply finite‑population correction (FPC):

Example:


9. Relationships Among Mean, Median, Mode

For moderately skewed distributions:

mindmap
root((Central Tendency Relationships))
    Mean --> "Sensitive to outliers"
    Median --> "Resistant to outliers"
    Mode --> "Most frequent value"
    "Mean, Median, Mode" --> "Mode ≈ 3·Median – 2·Mean"
Key relationships and the empirical formula linking mean, median and mode

Example: Mean = 30, Median = 28 →


flowchart LR
    A["Data Set"] --> B["Compute Mean (uses all values)"]
    A --> C["Sort & Find Median (position based)"]
    A --> D["Tabulate Frequencies → Mode (most frequent)"]
    B --> E["Sensitive to outliers"]
    C --> F["Resistant to outliers"]
    D --> G["May be multiple or none"]
    E --> H["Best for symmetric data"]
    F --> I["Best for skewed data"]
    G --> J["Best for categorical data"]

10. In the real world

  • eSewa & Khalti (digital wallets) – When displaying the “average transaction value” to merchants, the mean is used because it incorporates every transaction amount, helping merchants forecast cash flow.
  • Daraz order queue – The median delivery time is shown on the website (e.g., “Median delivery: 3 days”). This protects customers from a few extremely delayed orders that would inflate the mean.
  • NTC mobile data usage – The mode of daily data consumption (e.g., 500 MB) identifies the most common usage tier, guiding the company to design popular data packages.

Worked real‑world tie‑in:
A bank analyses loan applicants’ annual incomes. The data are heavily right‑skewed because a few high‑net‑worth clients earn > Rs 5 million. The bank reports the median income (Rs 850,000) to set a realistic minimum income requirement, rather than the mean (Rs 1.2 million) which would be misleadingly high.


11. Common Pitfalls

Pitfall Why it occurs How to avoid
Using mean for heavily skewed data Outliers pull the mean Check histogram; prefer median
Forgetting to use class mid‑points for grouped mean Directly summing class limits gives wrong result Compute first
Assuming a unimodal distribution when data are bimodal Mode may be ambiguous Examine frequency chart; report all modes
Ignoring finite‑population correction in SEM Over‑estimates error for small populations Apply FPC when

In the real world

  • eSewa & Khalti – When merchants view the average transaction value on their dashboard, the platform displays the mean of all transactions so that revenue forecasts include every sale.
  • Daraz – The site shows “Median delivery time: 3 days” on product pages; the median protects customers from a few unusually long deliveries that would inflate the mean.
  • NTC – In its monthly data‑usage report, NTC highlights the mode of daily data consumption (e.g., 500 MB) to design the most popular data‑plan tier.

Exam tip

  • Read the data format first – decide whether the question gives raw, grouped, or frequency‑class data; choose the appropriate formulas.
  • Always compute the mean first; many other measures (combined mean, CV, skewness) need it.
  • For median in grouped data, write down cumulative frequencies; a small arithmetic slip in leads to a wrong answer.
  • When the question asks “choose the best measure,” justify with a brief comment on skewness or presence of outliers (e.g., “distribution is right‑skewed; median is less affected by the high‑value outlier”).
  • Mark units clearly (Rs., customers, kg) – examiners award marks for correct units.

bar chart exampleBar chart representing frequency distribution of monthly income (used in the ungrouped data example) (Image: Innesw, CC BY-SA 3.0, via Wikimedia Commons)

Based on the TU BITM syllabus for Business Statistics (STT201), unit 2.

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