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Tribhuvan University

BSc CSITBachelor of Science in Computer Science and Information TechnologyBCABachelor of Computer ApplicationBITBachelor of Information TechnologyBIMBachelor of Information ManagementBBABachelor of Business AdministrationBBSBachelor of Business StudiesBBMBachelor of Business ManagementBITMBachelor of Information Technology Management

Pokhara University

BE Computer (PU)Bachelor of Engineering in Computer EngineeringBBA (PU)Bachelor of Business Administration (Pokhara University)

National Examinations Board (+2)

Class 10Class 10 (SEE)+2 Science+2 Science (Class 11 and 12)+2 Management+2 Management (Class 11 and 12)+2 Humanities+2 Humanities (Class 11 and 12)
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Elective Customer Relationship Management

BBS Year 43 credit hours

Customer Relationship Management

Syllabus8 units · 48 hrsIntroduction to Customer Relationship Management (CRM) · Customer Retention and Loyalty · Customer Satisfaction and Expectations …Open Notes8 chaptersCRM Basics: Definitions, Models, and Nepalese Applications · Customer Retention, Loyalty & Behavioral DriversOpen Old Questions20 questionsFrom TU Board 2081Open MCQ PracticeComing soonAnswer, see if you’re right straight away, and read why.Open

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Point out the types of customer relationship management.TU Board 2081Solved2Enlist the importance of building customer loyalty in marketing.TU Board 2081Solved2Make clear the concept of behavioral components of loyalty.TU Board 2081Solved2What are the reasons for measuring customer satisfaction?TU Board 2081Solved2

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