Business Communications TU Board 2024 question paper

What is the scope of business communication?

Mention any two components of business communication.

Explain internal organizational communication in short.

Improve the fragmented expression in, "He being very rich".

What is a buffer? Give an example.

Describe intercultural communication in brief with example.

How is credibility gained in business?

What ways does ethnocentrism shape communication across different cultures?

What is a solicited proposal?

Avoid sexiest tone from the following sentence: A good secretary screens all telephone calls for her boss and arranges his schedule.

What are the process involved in effective business communication?

Mention a few barriers of communication? How can you avoid such barriers? Discuss.

What are the key changes occurring in today's business world?

Why are business communication skills important? What factors have contributed to the increased importance of communication skills?

There is a problem in your office because of lack of duty schedule. As a manager, write a memo to all the staff in your office to encourage them in following their duty schedule strictly. Write in a friendly and conversational style with positive tone.

Compose an e-mail to your immediate boss about the arrangements you have made for the upcoming seminar of your company.

Design a small line ad about a software product you have recently developed that is very effective for taking online classes and conducting online meetings and even conferences.

List some of the challenges of business communication? How can we overcome such challenges? Suggest some creative remedies.

What is a weblog? Write the guidelines for writing effective blogs.

You have recently bought a new oven from the CG Company, showroom at Baneshwor. You have paid Rs 37,500/- for it. After fifteen days, you find out that the automatic system doesn't work. Also, the noise of the machine is quite loud during operation. Write a letter of complaint to Mr. Krishna Rai, in-charge of the showroom regarding the issue. Also mention other defects or problems and remind them of the five-year warranty given for the machine. Give details of the machine, such as, watt, bill, date, amount, etc. Write in the conversational style using the you-viewpoint and avoiding the old language of business.

Imagine that you have just received a call for interview for the post of an IT Officer in a Super market in Kathmandu. Prepare a list of 10 possible questions that the interviewers might ask you. Also write answers to each question.

Read the following case carefully and answer the questions that follow:

Surendra Limbu supervised 42 professionals in 8 city libraries. To cut the costs of unnecessary overtime, he issued this one-sentence memo to his staff:

When workloads increase to a level requiring hours in excess of an employee's regular duty assignment, and when such work is estimated to require a full shift of eight (8) hours or more on two (2) or more consecutive days, even though unscheduled days intervene, an employee's tour of duty shall be altered so as to include the hours when such work must be done, unless an adverse impact would result from such employee's absence from his previously scheduled assignment.

After 26 copies were sent out, Limbu's office received 21 phone calls asking what the memo meant. It is uncertain that the 5 people who did not call to inquire about the memo understood it or not. It took a week to clarify the new policy.

Questions: a. Define the rhetorical situation: Who is communicating to whom about what, how, and why? What was the goal of communication in this case? b. Identify the communication error in the case: (poor task or audience analysis? Use of inappropriate language or style? Poor organization or formatting of information? Other?) c. Explain what costs/losses were incurred by this problem. d. Identify possible solutions or strategies that would have prevented the problem, and what benefits would be derived from implementing solutions or preventing the problem.