Tribhuvan University
Bachelor of Travel and Tourism Management
Semester 4 · TU Board 2023
Course Title: HRM For Tourism (TTM331)
Full Marks: 60Pass Marks: 30Time: 3 Hrs
Candidates are required to give their answers in their own words as for as practicable.
Group A
Brief Answer Questions(10 × 1 = 10)
- 1.1
Mention a characteristics of workforce diversity.
- 2.1
Define the term tele-working.
- 3.1
Show the relationship between reward and motivation.
- 4.1
State two reasons of using 360 degree feedback in an organization.
- 5.1
State the elements of wage determination.
- 6.1
State two elements of typical orientation program.
- 7.1
List out any two major benefits designed by tourism and hospitality industry towards employees.
- 8.1
What do you mean by Halo effect in the performance evaluation?
- 9.1
Write the role of unions in pay decision in an organization.
- 10.1
State the criteria of evaluating the healthy environment in an organization.
Group B
Short Answer Questions(6 × 5 = 30)
- 11.5
Briefly explain the process of HR planning in an organization.
- 12.5
How do the organizations establish the pay rate? Also explain the administration of pay rates in tourism and hospitality industry.
- 13.5
Explain how hospitality industry can create a safe working environment.
- 14.5
How do you orient the employees in different levels? Illustrate the detail program for orienting new comers; ticketing officer and marketing executives, in tourism industry.
- 15.5
Explain the ERG theory of motivation in an organization.
- 16.5
Define performance appraisal. Is it necessary for appraising employee's performance in a Tourism and hospitality industry? Explain.
Group C
Comprehensive Answer Questions(2 × 10 = 20)
- 17.10
HR managers need to play major role for smooth functioning. In the light of above issue explain scope and role of Human Resource Management in Tourism and Hospitality industry.
- 18.10
Strategic plan provides guideline for the formulation of HR plan. Explain the statement relating to strategic plan, HR plan and HR environment.
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