Tribhuvan University
Bachelor of Hotel Management
Semester 4 · TU Board 2080
Course Title: Front Office Operations II (BHM320)
Full Marks: 60Time: 3 Hrs
Candidates are required to give their answers in their own words as for as practicable.
Group A
Brief Answer Questions(10 × 1 = 10)
- 1.1
What are the types of Errand Card.
- 2.1
Enlist the various types of hotel on the basis of length of guest stay.
- 3.1
Define a C-form.
- 4.1
Mention the points to be considered for successful guest relation.
- 5.1
List out various causes for occurring complain in hotel.
- 6.1
What are the steps involved in scanty baggage handling procedure?
- 7.1
How can hotels ensure the safety and security of female guests during their stay?
- 8.1
Write down any four importance of organization chart.
- 9.1
What is a crib rate?
- 10.1
Define the following terminologies: a. Dead Move b. Mounting
Group B
Short Answer Questions(6 × 5 = 30)
- 11.5
What are the various modes and sources of reservation? Write.
- 12.5
Define communication process with its barriers.
- 13.5
Discuss about international chain hotels and it operation systems.
- 14.5
Write in brief the first and third stages of Guest Cycle.
- 15.5
Enlist the duties and responsibilities of Lobby Manager and Bell-Boy.
- 16.5
Write down short notes on: a. Self Check-in b. Express Check-out
Group C
Comprehensive Answer Questions(2 × 10 = 20)
- 17.10
Discuss about registration with the standard procedure of guest check-in followed in large hotel industry.
- 18.10
Explain about the various security measures applied by the hotels for the safety of guests, employees and property.
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