Tribhuvan University
Bachelor of Hotel Management
Semester 4 · TU Board 2080
Course Title: Front Office Operations II (BHM320)
Full Marks: 60Time: 3hrs
Candidates are required to give their answers in their own words as for as practicable.
Group A
Brief Answer Questions(10 × 1 = 10)
- 1.1
Enlist the types of folio.
- 2.1
Explain PMS and VPO.
- 3.1
Define full house.
- 4.1
What is overbooking?
- 5.1
What do you mean by minus position?
- 6.1
Define high balance report.
- 7.1
Write down the formula to calculate occupancy percentage and house count.
- 8.1
What's Hubbart's formula?
- 9.1
Differentiate between credit limit and house limit.
- 10.1
Define lead time.
Group B
Short Answer Questions(6 × 5 = 30)
- 11.5
Discuss how PMS increases the efficiency of hotel operation.
- 12.5
Explain foreign currency exchange procedures.
- 13.5
List out the posting procedure of VTL.
- 14.5
Explain the duties and responsibilities of night auditor.
- 15.5
Explain budgeting & discuss its importance.
- 16.5
Define voucher. Explain its types with uses.
Group C
Comprehensive Answer Questions(2 × 10 = 20)
- 17.10
Explain management functions in detail.
- 18.10
Discuss the elements, benefits and challenges of practicing yield / revenue management.
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