Tribhuvan University
Bachelor of Hotel Management
Semester 1 · TU Board 2019
Course Title: Housekeeping Operations I (BHM322)
Full Marks: 60Pass Marks: 30Time: 3 Hrs
Candidates are required to give their answers in their own words as for as practicable.
Group A
Brief Answer Questions(10 × 1 = 10)
- 1.1
Write any four duties of EHK.
- 2.1
Write any four section of Housekeeping Department.
- 3.1
List three types of bed with their size.
- 4.1
Write any four attributes of housekeeping staff.
Answer comingAlso asked in 2024
- 5.1
What do VR, DL, DND and SR stand for?
Answer comingAlso asked in 2022
- 6.1
What is Fumigation?
- 7.1
What is Cot?
- 8.1
What is customer relation?
- 9.1
What do you understand by second service?
Answer comingAlso asked in 2022
- 10.1
What are the different types of Pesticides?
Group B
Short Answer Questions(6 × 5 = 30)
- 11.5
What is the role of Housekeeping Department to maintain the standard of Hospitality Business?
- 12.5
Draw the format of Room report and Discrepancy report.
- 13.5
What are the principles of cleaning? How do you select cleaning equipments?
- 14.5
How does housekeeping department maintain safety and security of hotel and hotel guest?
- 15.5
Define Guest Complain. What are the step to be followed to handle the guest complain?
- 16.5
Write short notes on: a. Skipper b. Damage to hotel property
Group C
Comprehensive Answer Questions(2 × 10 = 20)
- 17.10
Draw the layout of housekeeping department in a large hotel. Also explain the function of each section.
Answer comingAlso asked in 2024
- 18.10
Explain any four files and registers maintain by desk control and explain the importance of each register.
Answer comingAlso asked in 2022
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